It is our goal to provide the best value for heating and cooling in the markets that we serve. Our definition of value means using our experience and expertise to give our customers options and offer advice for the best combination of quality, performance, reliability, and price that fits their needs and budget.
We promise to do the best work possible. If we fail to do so and our customer is not satisfied, we promise to make it right.
We promise to treat our customers and their homes with the respect and care that they deserve.
We understand that we will not always be the ideal contractor for every job. We’d rather lose a job than cut corners that could affect he long-term health of your equipment because our reputation is everything.
We work very hard to ear your trust and aim to keep it. We are not in the business for a quick sale, but instead to build relationships. We take great pride in the fact that over 75% of our business consistently comes from the referrals of satisfied customers. It’s a testament to the relationships we have with our customers.
We’d like to thank you for the opportunity to earn your business and your trust.
– Todd Seiler and Scott Swinehart
HONESTY IS #1
- We will earn our customer’s trust through our actions.
- We will trust one another and be a team.
- We will admit mistakes and make them right.
DO THE RIGHT THING ALWAYS
- We will demonstrate integrity in all that we do, even when no one is watching.
- We will always strive to meet or exceed our customer’s needs and expectations.
- We will demonstrate our drive, desire and motivation to always be improving.
- We will provide the best service possible by being knowledgeable on a wide array of solutions to provide for our customer’s needs.
- We will always be accountable for our work and our results.
- We will take personal and corporate responsibility for our roles and expectations.
- We will always show respect for our customers, their families and their homes.
- We will do our best to recognize the unique needs and expectations of each customer and situation.
- We will always care about what we do and who we serve!